FAQs

1. How do I place an order?

To place an order in our store, simply select the product you like, click "Add to Cart," and then follow the steps to complete checkout. You will need to provide your shipping address and payment information, and choose your preferred payment method. Once payment is complete, we will begin processing your order.

 

2. How can I modify my order?

Once an order is submitted and paid for, we begin processing it immediately. Due to the quick processing speed, we are unable to modify the order after payment. If you need to make changes, please contact our customer service team as soon as possible, and we will assist you.

 

3. How can I cancel my order?

Once an order is confirmed and in the shipping process, it may be difficult to cancel. If you need to cancel before the order ships, please contact our customer service team immediately, and we will do our best to assist you.

 

4. What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and some region-specific payment options. You can choose the payment method that best suits you during checkout.

 

5. In which countries/regions can I shop?

We currently offer worldwide shipping, including to the United States, Canada, Europe, and parts of Asia. For a detailed list of countries/regions we ship to, please refer to our [Shipping Policy] page.

 

6. What is the shipping cost?

Shipping costs depend on your delivery address and selected shipping method. The system will automatically calculate the shipping cost during checkout. We also offer free shipping promotions (please refer to our shipping policy for specific conditions).

 

7. Can I track my order?

Yes, you can track your package once your order is shipped. A tracking number will be sent to you via email after your order is dispatched.

 

8. What should I do if my item arrives damaged?

If your item is damaged during shipping, please contact our customer service team as soon as possible and provide a photo of the damaged item. We will arrange a return or exchange to resolve the issue.

 

9. What is your privacy policy?

We take your privacy seriously. All personal information (such as your name, address, payment details, etc.) will be processed according to our privacy policy. For more information, please refer to our [Privacy Policy] page.

 

10. How can I contact you?

If you have any questions or need assistance, you can contact us via the email at service@sprinklecustom.com